Returns & Exchanges Policy

The Short Version

USA Orders

·        Returns and exchanges may be started within 30 days of receiving your order.

·        Return shipping costs are the responsibility of the customer unless we made an error with the order.

·        Exchanges typically ship within 5–7 business days after your return is received and processed.

·        Refunds are issued 3–5 business days after your return is received and inspected.

International Orders

·        Refund-only once your return arrives and is inspected.

·        You arrange and pay for international return shipping with your preferred carrier.

·        Return transit times and customs processing may extend the timeline.

·        Need a different size or style? A refund and quick re-order is usually the fastest option.

Start Here

Email info@mountainsandmermaids.com with your order number and whether you'd like an exchange or refund. We'll reply with simple next steps.

Order Changes & Cancellations

Need to make a change?

Orders may be canceled within 24 hours of purchase. After that, cancellations may not be possible if production has already begun.

Changes to items, designs, sizes, colors, or garment styles cannot be made once an order enters production.

If you need to update your shipping address, contact us as soon as possible and we’ll do our best to help.

Please review your order carefully before completing checkout.

What Can Be Returned or Exchanged?

Returnable / Exchangeable

·        Unworn, unwashed items in sellable condition.

·        All tags still attached.

·        Any free gift received with an order must also be returned if the entire order is being refunded.

Not Returnable (Final Sale)

·        Gift Cards

·        Coffee (freshly roasted to order)

·        OOPS Collection

·        Warehouse / Clearance Items

·        Custom or Personalized Items

·        Sale Items

·        Mystery Items

Packaging

Original packaging is not required. Please package your return securely to help prevent damage during transit.

How Returns & Exchanges Work

1.      Email info@mountainsandmermaids.com with your order number and whether you'd like an exchange or refund.

2.      We'll reply with instructions for sending your item back.

3.      Once your return is received and processed, we'll issue your refund or ship your exchange.

Something Isn't Right With Your Order?

Something not right with your treasure?

Email info@mountainsandmermaids.com within 7 days of delivery with your order number and photos of the issue (and packaging, if applicable).

If we made an error or there's a production defect, we'll work quickly to make it right.

International Returns

·        Returns are refunded to your original payment method once they arrive and pass inspection.

·        Customers are responsible for international return shipping costs.

·        Customs delays and international transit times may extend processing timelines.

Return Shipping Address

Ready to send something back? Email info@mountainsandmermaids.com to begin your return or exchange. We'll reply with simple instructions and the appropriate return shipping address.

Made-to-Order & Print-Partner Items

Some items are produced specifically for you by our trusted print partners. These items are identified on their product pages and follow these special rules.

Order Changes & Cancellations

Once an order enters production, changes or cancellations are no longer possible. Please review your order carefully before completing checkout.

Returns & Exchanges

Because these items are made to order, we cannot accept returns or exchanges unless the item is incorrect or has a production defect.

If Something's Wrong

Email us within 7 days of delivery with a brief description and clear photos (include packaging if applicable). We’ll work quickly with our partner to make it right.